MobilePUK

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Mobile Support - What is a PUK code?

Your mobile phone will ask for the PUK code if you enter your PIN code incorrectly 3 times.

To get your PUK code, you will need to call Member Support on 1800 IFONLY (436659) between 8.30am and 7pm Monday to Friday (EST). If you require the PUK outside these times you can call faults/technical support on 1300 669 783 until 10pm (EST) on weekdays, and 5pm (EST) on weekends. If you require your PUK outside these hours, please leave a message on the after hours customer care line (1800 436659) and the after hours account manager will get back to you as soon as possible.

When you enter your PUK code, you will be asked to enter a new PIN. Please ensure you do not keep entering your PUK code if the phone is rejecting it. If you enter the PUK code incorrectly 10 times you will permanently block your phone, and will require a new SIM card.

For further information please contact Member Support on 1800 IFONLY (436659).