Mobile Support - Optus Support Information

Voicemail:

• How do I set up my voicemail for the first time?

Call 321 from your mobile handset and then follow the recorded instructions to set up your voicemail. During this process you will be prompted to create a personalised voicemail recording, record you name as well as create a PIN. When you first access this service your PIN is the last four digits of your mobile number.

• How do I access my voicemail from my mobile handset?

The number to dial from your mobile handset to access voicemail is 321 from across Australia, regardless of what state you are in.

• Is it possible to access my voicemail remotely?

Yes. Just dial +61 (0) 41100 0321 from a touch tone phone or a different mobile. You will then be requested to enter your mobile number and to then enter your PIN code before being able to access your messages.

Divert Codes:

67 Divert calls when “Busy” (on another call)
61 Divert calls when “No Answer” (i.e. didn’t hear mobile ring)
62 Divert calls when “Unreachable” (i.e. mobile turned off)
21 Divert “All calls” (i.e. when roaming overseas)

So to ACTIVATE a divert dial:
**(call divert code)*321#SEND
To DEACTIVATE dial:
## (call divert code)#SEND

• My mobile rings but then often cuts to voicemail before I can answer it. Is it possible to extend the length of time that it rings for before it diverts?

You can set your phone to ring for as little as 5 seconds or for as long as 30 seconds before you miss the call. You can opt for it to ring for 5, 10, 15, 20, 25 or 30 seconds.  To choose the length of time you phone rings for, simply input the below sequence directly into your handset:

* * 61 * 321 * * (number of secs) # SEND

Optus 3G Services:

• I’ve now got an Optus 3G SIM from IF Telecom to go with my 3G handset…So what next?

• Video Calls:

This feature allows you to see the person that you’re talking on the phone with and vice versa. You simply dial the mobile number and then select the ‘video call’ button instead of ‘voice call’. Select this option and wait for the call to connect and be answered. Once your call is connected you are now on a video call. You will need a 3G handset for both the caller and receiver; both parties must be in a 3G coverage area; and both parties be provisioned for the 3G Video Calling Product.

• Instant Messenger:

A lot of people use Instant Messenger on the PC as a way of communicating and now you can also enjoy this service from your mobile while you’re out and about.  As well as being a mobile service you can also send an instant message to a PC and vice versa. 

• Optus Zoo:

Zoo is an online portal that the end user can access to manage and enhance their mobile service.

This feature allows you to see the person that you’re talking on the phone with and vice versa. You simply dial the mobile number and then select the ‘video call’ button instead of ‘voice call’. Select this option and wait for the call to connect and be answered. Once your call is connected you are now on a video call. You will need a 3G handset for both the caller and receiver; both parties must be in a 3G coverage area; and both parties be provisioned for the 3G Video Calling Product.A lot of people use Instant Messenger on the PC as a way of communicating and now you can also enjoy this service from your mobile while you’re out and about.  As well as being a mobile service you can also send an instant message to a PC and vice versa.  Zoo is an online portal that the end user can access to manage and enhance their mobile service.

Some of the features include:

Enhancements: Download the latest ringtones, games and wallpapers.
Communicate: Instant message your friends, send SMS messages from your computer or backup your SIM contacts online.
Manage your account: View  a list of everything you’ve bought on ZOO, add subscriptions, update your details, push to talk, account details.
Entertainment: Watch live TV on your mobile or check movie times at your local cinema.
Subscriptions: customers can subscribe to their favourite content e.g. weather, news, sport, business & finance, entertainment news and more...

One of the most useful features found on Optus Zoo is the SIM Backup facility. The SIM Backup service allows you to copy SIM contacts to a central Optus database. What this means is, if you were to lose your handset there will be a backup copy of all your contacts that you can then restore to your new SIM card. To get hooked up with Optus Zoo just click the below link and then follow the instructions to register.

http://www.optuszoo.com.au/

Staying in touch overseas with International Roaming

• What is Roaming?

Roaming is the ability to take your Post Paid or Pre-paid service overseas to make and receive calls and SMS. With Optus and Telstra you can make and receive calls in more than 120 countries.
Your mobile number stays the same so that you know you can be contacted and charges are billed back to the account in Australian dollars.

• How is roaming charged?

• So what steps should I take with my mobile if I am heading overseas?

1. Contact your IF Telecom Account Manager on 1300 669 506 to ensure that international roaming has been enabled on your service.
2. Check to make sure that your handset is compatible with the local network setup i.e. if you are travelling to the US you will need to have a tri-band phone.
3. Check to find out what the approximate rates are for the country that you’re visiting so that you are aware of roughly how much it will cost to send/receive calls.
4. To minimize costs while you’re away you may want to set up a divert for all incoming calls (refer to previous section on divert codes). That way you will only pay to retrieve your voicemails as opposed to being charged for the incoming call also. NOTE: THIS NEEDS TO BE DONE BEFORE LEAVING AUSTRALIA
5. Find out what the relevant international dialing code is for the relevant country i.e. Australia (+61), UK (+44).

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